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SAP PreSales Solution Specialist Customer Experience

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. !

About the team / Brand / Line of Business:

SAP CUSTOMER EXPERIENCE (CX) - WHAT WE DO

At SAP CX, we enable our customers to deliver consistent, contextual, relevant and trusted experiences to their customers regardless of channel or device. SAP CX is all about redefining customer engagement to deliver exceptional customer user experience via our solutions:

  • SAP Marketing Cloud / SAP Emarsys
  • SAP Commerce Cloud / SAP Upscale Commerce
  • SAP Sales Cloud
  • SAP Service Cloud
  • SAP Customer Data Cloud / SAP Customer Data Platform
  •  
    Checkout our SAP CX solution portfolio: 

    You will be working in a diverse team with enthusiastic solution advisors who have the passion to help customers transform in their journey to improve the overall customer experience. The location will be The Netherlands and you will primarily work with Dutch accounts or multi-nationals with their HQ in the Netherlands.

    ROLE DESCRIPTION

    The SAP Customer Experience PreSales Solution Specialist identifies, understands, and defines customer needs in order to develop and maintain product demonstrations and materials to close business and increase revenue. As a PreSales Solution Specialist you will act as a trusted advisor with deep knowledge of part of the SAP Customer Experience product portfolio.

    This position requires both strategic and detailed thinking, strong initiative and deep knowledge of how to leverage social and web media to influence business leaders and become their trusted advisors.

    Expectations & Tasks

  • Responsible for pre-sales and/or post-sales support of Customer Experience solutions.
  • Provides answers to customer / internal SAP team inquiries concerning advanced solution topics focusing on driving customer success and business outcomes.
  • Will participate in demo system design, planning and spec-out configuration requirements if needed.
  • Quickly establishes oneself as the thought leader of the account team and fine tunes account strategy together with sales.
  • Guides team in creation of overall theme & competitive differentiation (value wedges).
  • Executes vigorous dry runs on strategic deals and customer engagements.
  • Be curious, creative and different to create memorable customer engagements and presentations.
  • Embrace SAP’s Digital approach by positioning innovative products to customers through a variety of new channels: digital, virtual studios, video, social media, mobile and the latest big-data tools available.
  • Effectively transitions engagement to implementation partner / Field Services.
  • Is proactive in sharing their knowledge with the greater PreSales community through Solution Hubs or other enterprise social media where collaboration takes place.
  • Has broad knowledge of the SAP solution portfolio in his/her area and the ability to cover discussions and provide a point of view across the SAP portfolio.
  • Has deep knowledge of the SAP Customer Experience solution portfolio – to demonstrate products within at least one major solution area. 
  • Has knowledge of multiple Industries and can provide Industry specific solutions insights and perspective to our customers.
  • Experience & Language Requirements

  • 2+ years of presales/solution engineering experience in Customer Experience (e-commerce, marketing, CRM) and/or
  • 2+ years of solution specialist / consulting (or equivalent customer facing) experience in Customer Experience
  • Knowledge & expertise in SAP CX is a pré
  • Excellent presentation and communication skills in English and Dutch
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    Education

  • Bachelor equivalent: minimum requirement
  • Master equivalent: optional 
  • MBA / Ph.D.: optional
  • We are SAP

    SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

    Our inclusion promise

    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .

    EOE AA M/F/Vet/Disability:

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

    SAP PreSales Solution Specialist Customer Experience

    SAP, 's-Hertogenbosch
    Categorieën: 
    Presales Engineer, SAP Consultant
    Opleidingsniveau: 
    Bachelor
    Master
    MBA
    PhD