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Technical Support Engineer

What you’ll do

  • Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
  • You are responsible for the merchants’ full lifecycle (integration, expansion and operational excellence).
  • Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants.
  • Advising merchants regarding the best implementation practices and also address specific merchants’ issues.
  •   Who you are:

  • You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
  • You have affinity with internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
  • You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision.
  • You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
  • You make quick informed decisions under pressure and prioritise appropriately based on urgency, necessity and both internal and external requests.
  • You have strong written and verbal communication skills in English. 
  • We offer a competitive salary, knowledge sharing internal events, exchange program to other offices and great career opportunities. Become part of an international work environment and take your career to the next level!

    Technical Support Engineer

    Adyen, Amsterdam
    Categories: 
    Support Engineer, Technical Support Engineer, Engineering