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Platform Analyst - SAP BA- Customer Service

In this role, you have the opportunity to


  • Work as a SME in E2E software global development & Implementation projects
  • Translates business requirements into user stories and Functional Requirement Specifications in accordance with approved IT Architecture.
  • Provides feedback on the efficiency and effectiveness of the business processes.
  • Supports Tribe Lead & IT BP during the pre LPC phase in evaluating the solution feasibility, solution design and high-level estimation.
  • Supports the DevSecOps Manager/Project Managers in validating estimations provided by partners, and timely provision of technical environments.
  • Develops and provides required user training for the implemented application.
  • Collaborate with Business, IT Business Partners and Architects to elaborate on the requirements.
  • Understands how the IT solution supports the Business Process E2E. Has process and IT landscape expertise on Sector level, BG, Markets or Functions.
  • Responsible to promote out of the box functionality to the BPE and Business community
  • Develop user stories/ wireframes (both functional and system operational requirements), maintain product backlog and work with client on elaboration and ambiguity resolution.
  • Prior to UAT validates that solution meets business requirements.
  • Be responsible to validate test plan and functional test cases and sign off acceptance of the product
  • Coach other Platform Analysts and Functional Consultants including partners.
  • Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence.
  • Be responsible for Software Quality, Compliance & Regulatory aspects of the Solution.
  • You are responsible for:

  • Ensuring seamless business operations support (third line support) when needed.
  • Designing use cases and acceptance criteria.
  • Drive business process harmonization using industry best practices.
  • Being able to look beyond the current scope of work and be able to propose newer IT business propositions to stake holders and recommend innovations to platform providers.
  • Supporting UAT and testing of functionality.
  • Supporting Managers on Regulatory and compliance aspects of the project.
  • Development and maintenance of WiKi and KM artifacts.
  • To succeed in this role, you should have the following skills and experience:

    Soft Skills Required:

  • Good communication and presentation skills
  • Worked in business/client facing role
  • Highly driven, energetic, flexible, resourceful & ability to multitask
  • Clarity of thought and vision
  • Ability to ideate and bring solutions to the table
  • Adherence to timelines, without sacrificing quality of output
  • Hands on and detail oriented, with a strong ability to co-ordinate across different Geographies and with different stakeholders
  • Ability to manage multiple functions at same point of time
  • Innovation: is a creative thinker, develops new concepts and solutions across domains.
  • Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
  • Work Experience:

  • 12+ years
  • SAP CS, SD -Experience of 10+ Years
  • At-least four full End to end Implementation experience mandatory
  • Exposure to all domains associated with Customer Service.
  • Should have worked in Order Management process specifically on Master Data, Basic functions, Pricing, Variant Configuration, Free Goods, Item Proposal, Material Determination, Cross-Selling, Output Control, Sales Documents, Item Categories, Schedule Line Categories, Delivery Documents, Billing Documents, Contracts, Account determination, Rebate Agreements, and Partner Determination.
  • Good Experience in Spare Parts Delivery, Serial Number Management, Contracts and Periodic Billing and Integration with other modules.
  • Should have good knowledge in Edi and Idoc Processing.
  • Experience in requirement gathering, fit gap, translating business requirement into high-level solutions and detailed functional design.
  • Academics:

  • Bachelor’s degree or Master’s degree
  • Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

    Platform Analyst - SAP BA- Customer Service

    Philips, Veldhoven
    Customer service, SAP Consultant
    Degree level: