Five Guys Enterprises is a growing global restaurant company. Our international office is located in Amsterdam and we also have regional offices in Dubai and Hong Kong. As we continue to open new locations, our support team grows as well.
We are currently searching for an experienced IT Manager for our European market.
Essential Duties and Responsibilities:
IT support to franchise & corporate restaurants
• Engages with and supports onboarding of Franchisees, Store Management and Corporate staff
• Serves as the IT Project Manager for Europe (delivery integration, digital signage, Click&Collect, geofencing, payment terminals integration, soft- and hardware upgrades, migrations)
• Acts as the IT Business Partner for all new requests (internal/external) coming from the Europe-region
• Establishes, grows and maintains relationships between franchisees and NCR/Oracle and other
• Reviews menu-maintenance requests
• Supports integration of suppliers into internal Five Guys systems Office & teammates
• Drives International IT operating model in the region and roll out tools like security, MDM, Microsoft
• Escalation point for teammates based in the Europe region
• Manages the ticketing system (Zendesk) for internal and external customers