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IT Helpdesk Analyst

For our site in Alphen aan den Rijn, The Netherlands, we are looking for an

IT Helpdesk Analyst

In the role of IT Helpdesk Analyst you will be responsible for IT systems and on-site support for end users in the Alphen office, as well as remote support for offices in other parts of Europe. You will provide business continuity by resolving issues in a timely manner and advising on any request for information. All IT assistance will be done professionally while providing excellent customer service. This position reports to Jeroen Nieuwland, Supervisor IT helpdesk.


Typical day-to-day responsibilities and tasks include:

  • First line of contact as IT ServiceDesk for users EMEA region
  • Support IT colleague in APAC region
  • Daily huddle sessions
  • Resolving Helpdesk tickets and providing technical assistance to end users by answering questions or troubleshooting issues, via phone, chat or face to face interaction. 
  • Configuration of workstations
  • Continuous improvement activities around IT processes and procedures
  • Knowledge management (document creation)
  • IT Helpdesk Analyst may perform other duties from time-to-time as required to fulfill organizational needs.

    Qualifications / Requirements for success 

    What we believe is the right skill set to be successful in this position: 

  • 1-3 years of prior experience in generalized IT systems and end user support
  • At least an MBO (Associate's) degree in IT or a related field. Related professional certifications and training are highly desirable, ITIL preferred.
  • Comprehensive generalized IT knowledge in:PC hardware/software installation and configuration, computer networks and standard operating systems, label printers and iPhones. Knowledge and prior experience with Active Directory (AD), Microsoft 365, Windows 10, SharePoint and ERP systems.
  • Reliable, friendly, trustworthy and professional team player, driven to provide outstanding service to internal customers. Values integrity and respects confidentiality
  • Excellent listening and communication skills; willingness to strive for operational excellence, via clear and concise communication. (Be able to communicate outstandingly in English)
  • Exhibit professional behavior (Integrity, Agility, Intelligence and Empathy)
  • Outstanding problem solving and analytical skills
  • Puts first things first. Able to effectively prioritize multiple simultaneous projects and proactively manage time in order to meet deadlines and customer demands.
  • What we offer

  • Fulltime employment (40 hours per week) in Alphen aan den Rijn;
  • A challenging and dynamic (international) environment where you can develop yourself depending on your ambitions & interests;
  • A salary which conforms to market standards;
  • Pension scheme, holiday allowance and 28 or more leave days per year;
  • Great learning resources and access to a comprehensiveE-learning system;
  • Participation in our global profit-sharing plan;
  • Participation in our global Employee Stock Ownership Plan (ESOP);
  • The opportunity to join a global company with enthusiastic and loyal employees;
  • Working from home for one day a week is possible.
  • About us

    Proponent is the world’s largest independent distributor of commercial aircraft parts, serving the MRO, OEM and airline markets. With over 500 employees at facilities worldwide, we think and operate on the global scale of aerospace.

    Modern aircraft are some of the most complex machines ever engineered, with millions of components from countless suppliers. With over 45 years of experience, we work to simplify your aftermarket needs with fast, reliable delivery of critical parts, and custom solutions to improve overall efficiency.

    Proponent isn’t just a name, it’s our mission statement. We are committed to contributing to the success of our customers and suppliers. We work to address your unique business challenges and goals with unmatched agility and industry-leading customer service.

    From the boardroom to the warehouse, we delight in taking care of the details that keep planes in the air. See what’s possible with a proponent on your side.

    IT Helpdesk Analyst

    Proponent, Alphen aan den Rijn
    Contract type: 
    Permanent, Home working
    IT, Helpdesk Technician